In initial trials implementing the technology, Sitel has seen a 6% lower Average Handle Time (AHT) by eliminating the need to repeat information to customers, an 8% higher customer satisfaction (CSAT) scores and improved sales.

As Sitel at Home continues to grow exponentially – the company has moved more than 80% of agents to their remote work model since March 2020 due to the COVID-19 pandemic – this technology has become even more relevant to the evolving model. “Our strategic partnership with Krisp and our deployment of Krisp is the perfect example of a product that supports digital deflection of customer interactions and provides superior customer experiences for our clients and their customers through live voice interactions.”īy implementing Krisp, Sitel agents can mute outbound background noise from other contact center agents, such as agent chatter and inbound background noise from the customer, such as cars passing by, a barking dog or a noisy home, creating a more seamless experience for the agent and the customer. “At Sitel Group, we are committed to investing in artificial intelligence as part of our strategy to improve the employee experience and the customer experience for our clients’ customers,” said Ryan Maund, Chief Product and Innovation Officer at Sitel Group. In 2019, Sitel was the first business process outsourcer (BPO) to deploy the technology through Krisp Technology’s Early Access Program for Krisp® application. Sitel’s customer experience expertise, coupled with Krisp’s technology showcases the companies’ commitment to improving both employee and customer experiences. The technology is being deployed both for Sitel Group’s contact centers and for Sitel at Home agents, working remotely.

to deploy Krisp, the first-ever AI-based noise suppression tool that mutes background noise for agents and customers during calls. MIAMI, FL – J– Sitel Group, a leading global customer experience management provider that delivers more than 3.5 million customer experiences every day, today announced it has partnered with Krisp Technologies, Inc.

Live noise cancellation software